We're here to help

For 24hr worldwide emergency assistance...


+61 2 9234 3170

Call reverse charges via the local operator to avoid call costs.




Purchased your policy before 10 Dec 2014?

If you require 24 hour Emergency Assistance and hold a travel insurance policy purchased prior to 10 December 2014, please contact Allianz Global Assistance in Australia on 1800 010 075 or call reverse charge from overseas on +61 7 3305 7499.

If you need to call for Emergency Assistance, please have ready:

  • Your name
  • Your nib travel insurance policy number
  • The nature of your emergency
  • The phone number of where you are
  • The names and contact details of any hospitals or doctors you have visited

An emergency assistance team works around the clock assisting our customers where ever they are & whenever they need help.

Medical support overseas

Help when requiring medical treatment and payment of hospital bills.

Medical evacuation home

Help with medical evacuation incase of sudden illness or serious injury.

Keeping you in touch

Help coordinate with embassies and keeping you in touch with your family.

When things go awry

Help when your passports and travel documents are lost or stolen